Last Updated: September 14, 2026
At korea-derma.com, we enforce strict Quality Assurance and Cold-Chain Storage standards to guarantee the authenticity and medical efficacy of every product. Due to the sensitive biological nature of aesthetic supplies (dermal fillers, neurotoxins, and mesotherapy solutions), our return and refund policies are structured to protect safety and product integrity.
1. Non-Returnable Products (Medical Safety Protocols)
To maintain compliance with international medical supply safety standards:
All Delivered Goods are Final Sale: Once a package has been dispatched and delivered, products cannot be returned or exchanged under standard preferences.
Cold-Chain Integrity: Products requiring temperature-controlled logistics (including all neurotoxin units) cannot be accepted back into our inventory under any circumstances once they have left our controlled logistics network.
2. Exceptional Returns & Buyer Responsibility
If an exception is granted by management for an unopened, non-perishable shipment:
Return Shipping & Restocking: The buyer assumes full financial responsibility for all international return shipping fees, customs duties, import clearance tariffs, and a 15% restocking fee.
Condition of Returned Items: Returned items must be in their original, unopened, undamaged, and sealed secondary packaging.
3. Damaged, Defective, or Incorrect Shipments
We take full responsibility for logistical errors or transit damage prior to final delivery.
Filing a Claim: Claims for damaged, missing, or incorrect items must be submitted to
support@korea-derma.comwithin 48 hours of package receipt.Required Documentation: To process a replacement or credit, you must provide:
A clear unboxing video showing the shipping label and sealed box upon opening.
Photo evidence of the damaged or incorrect item along with the batch/lot number on the packaging.
Resolution: Upon inspection and claim approval, we will issue a replacement shipment or store credit at no additional cost to the buyer.
4. Order Cancellations
Before Dispatch: Orders may be canceled for a full refund or credit prior to physical processing and dispatch at our export warehouse.
After Dispatch: Once a tracking number is generated and the shipment has handed over to international carriers, the order cannot be canceled.
5. Contact Support
For questions regarding claims, shipping issues, or eligible cancellations:
Email:
support@korea-derma.comResponse Time: 1 Business Day